3301 106th Circle
Urbandale, IA 50322
P: (800) 247-2133
P: (515) 243-8106
F: (515) 244-3200

800 River Drive
Alden, IA 50006

17788 State Hwy 941
Alden, IA 50006

Gilmore City, IA 50541

36320 Fletcher Avenue
Weeping Water, NE 68463
36100 Fletcher Avenue
Weeping Water, NE 68463

12051 Yosemite Ave.
Savage, MN 55378

13277 Thorn Road
Jasper, MO 64755

8090 South SR-243
Cloverdale, IN 46120

Customer Services

Cindy.z.jpg
    Terri.z.jpg
  Julie.z.jpg
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Cindy Fick
Joined ILC in
1988
               Terri Jones
Joined ILC in 2001
           Julie Bahlmann
Joined ILC
in 1988
           Sherri Bowen
Joined ILC in 1991
Customer Service/
Accounts
Receivable
        
Customer
Service
Customer Service/
Accounts
Payable
Customer Service/
Invoicing

2010 Customer Satisfaction Survey: 

• 96%+ satisfaction with staff’s courtesy, knowledge, responsiveness, understanding of customer needs and problem solving abilities 

A well-honed team of very capable and detail-oriented experts with years of industry and company experience answer the ILC phones and respond to your online orders, e-mails and faxes. Each day they expedite answers to questions on products, ordering, availability of transportation and technical services. Complete histories of ILC Resources' customers are at the fingertips of each team member. Our follow-through and commitment to customer satisfaction guarantee that you get complete responses quickly. 

For customer convenience ILC Resources offers 24/7 online ordering and twice daily posting of individual orders in our password protected online accounts area. Before accessing this service, customers must register with a password to open an online account. New customers can e-mail or call ILC Resources to open an online account and be guided through this simple process.  Connect with on-line ordering or call 1-800-247-2133 or 1-515-243-8106.